Introduction
This Privacy Policy outlines our practices for collecting, using, and protecting your personal data. By visiting our Platform, providing your information, or availing of any product/service, you agree to be bound by this Privacy Policy and applicable laws of India. If you do not agree, please do not use or access our Platform.
Collection of Information
We collect your personal data when you use our Platform, services, or interact with us. This includes:
- Personal details such as name, date of birth, address, telephone number, email ID, and proof of identity or address.
- Sensitive data (with your consent) such as payment details or biometric data for specific features.
- Behavioral and transactional data to improve your experience on our Platform.
We also collect information from third-party business partners, governed by their privacy policies. Please report suspicious requests for sensitive information to the appropriate law enforcement agencies.
Usage of Information
We use your data to:
- Provide and improve our services.
- Assist sellers and partners in fulfilling orders.
- Resolve disputes, troubleshoot problems, and detect fraud.
- Conduct marketing, research, and surveys.
You can opt out of marketing communications by following the instructions provided in such messages.
Sharing of Information
We may share your personal data with:
- Group entities and affiliates for service improvement and marketing.
- Third-party service providers such as logistics partners and payment processors.
- Government or law enforcement agencies as required by law.
Security Measures
We adopt reasonable security practices to protect your data from unauthorized access. However, due to inherent risks of internet transmission, we cannot guarantee complete security. Users are responsible for safeguarding their account credentials.
Data Deletion and Retention
You can delete your account through the Platform's settings or by contacting us. However, certain data may be retained to comply with legal obligations or prevent fraud. Retained data may be anonymized for analytical purposes.
Your Rights
You have the right to access, rectify, and update your data. To withdraw consent for data processing, contact our Grievance Officer as detailed below. Withdrawal may impact your access to certain services.
Changes to This Policy
We may update this Privacy Policy periodically. Significant changes will be notified on the Platform or via email.
Grievance Officer
Ramrao Birangal
Shivdarshan Residency, Flat No. 204
Gajanan Colony, SR No. 78/47, Near BU Bhandari
Dighi, Pune City, Pune, Maharashtra, 411015
Office Hours: 10:30 AM to 6:30 PM
Phone: +91-9309738622
Email: info@gruhalaxmimatrimony.com
Refund Policy
Please note that we operate with a strict no-refund policy. Once a payment has been made for our services, it is non-refundable under any circumstances. We encourage you to review our offerings and terms carefully before making a payment.